If SSPR writeback is configured and the user's password is managed on-premises, the user is allowed to proceed to authenticate and reset their password.Checks to see if the user's password is managed on-premises, such as if the Azure AD tenant is using federated, pass-through authentication, or password hash synchronization:.For more information, see Administrator reset policy differences. If an Azure administrator role is assigned to the user, then the strong two-gate password policy is enforced.If the policy requires two methods, check that the user has the appropriate data defined for at least two of the authentication methods enabled by the administrator policy.
If the authentication methods aren't configured, the user is advised to contact their administrator to reset their password.If the policy requires only one method, check that the user has the appropriate data defined for at least one of the authentication methods enabled by the administrator policy.Checks that the user has the right authentication methods defined on their account in accordance with administrator policy.If the user isn't enabled for SSPR, the user is asked to contact their administrator to reset their password.Azure AD now verifies that the user is able to use SSPR by doing the following checks: Īfter the SSPR portal is displayed in the required language, the user is prompted to enter a user ID and pass a captcha. For example, to specify the Spanish es-us locale, use ?mkt=es-us.If you want to link to the SSPR in a specific localized language, append ?mkt= to the end of the password reset URL along with the required locale.The password reset experience is localized into the same languages that Microsoft 365 supports. By default, the browser locale is used to display the SSPR in the appropriate language.When a user selects the Can't access your account link from an application or page, or goes directly to, the language used in the SSPR portal is based on the following options: What organization does the user belong to?.When a user accesses the SSPR portal, the Azure platform considers the following factors: They must first have registered their desired authentication methods. How does the password reset process work?Ī user can reset or change their password using the SSPR portal. If your IT team hasn't enabled the ability to reset your own password, reach out to your helpdesk for additional assistance.
If you're an end user already registered for self-service password reset and need to get back into your account, go to. This conceptual article explains to an administrator how self-service password reset works.
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